Tag: Customer Service

Maximizing Customer Experience: Essential CX Tools for the Online Sales Rush

Posted on by Sean Fielding

The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experiences (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]

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Connexer Spotlight: Achieving world-class customer support with Ethan Simister

Posted on by Sean Fielding

In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]

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Contact center evolution: CX agents of the future

Posted on by Sean Fielding

Technological advancements are continuing to shape and improve the contact center set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact center agents. From contact centers to experience centers We’re seeing signs of this […] […]

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How contact centers can reduce churn rate

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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