ICMI Contact Center Expo: Key Trends and Focus Points

Last week, the Connex USA team touched down in sunny Orlando to exhibit at the renowned ICMI Contact Center Expo, and it was nothing short of insightful. This platform offered us not just an avenue to present our innovative solutions, but more critically, an opportunity to enrich our understanding of the evolving dynamics of customer […] […]

Read More… from ICMI Contact Center Expo: Key Trends and Focus Points

Connexer Spotlight: Achieving world-class customer support with Ethan Simister

In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]

Read More… from Connexer Spotlight: Achieving world-class customer support with Ethan Simister