Logistics Solutions

Connected customers are happy customers

Improve the flow of information throughout the supply chain

Ensure all parties in the supply chain stay updated with Connex. Keep drivers posted on road conditions, alternative routes, and other tips. Send notifications to the customer or respond to their queries on any channel, and improve your CSAT scores.

Keep everyone updated

Internal messaging

Send notifications to drivers and customers through any channel, and use the private messaging feature to leave notes for other team members. Keep up to date on deliveries, shifts, stock amounts, or to expedite urgent requests. 

Why choose Connex

360° Visibility

360° Visibility

Monitor results and performance stats with real-time dashboards

Satisfy Customers

Satisfy Customers

Increase CSAT scores through automated feedback collection

Remain Competitive

Remain Competitive

Utilize market-leading CX features to stay ahead of your rivals

Athena AI

Allow Athena AI to handle processes

  • Deploy Athena AI ASR IVR to expertly route requests and conversations without interruption
  • Measure sentiment across every interaction and track advisor’s performance
  • Identify keywords or phrases associated with successful and unsuccessful outcomes

Learn More

“The results have been monumental since moving to Connex, and we couldn’t have hoped for it to be any better.”

Mark Carroll

Operations Director

Want to know more?

If you want to learn more about how Connex is captaining the customer service revolution, drop us a call or a message!

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