Call Center Solutions

Less time, more calls

 

Maximize productivity with actionable performance insights

Connex enables call centers to maximize agent productivity across multiple campaigns, reduce resolution times, and exceed customer experience targets, all while increasing customer satisfaction scores.

 

 

Incredible results

Save your representatives’ time for what matters

Discover how Connex helped Digicall to:

 

  • Cut their typical call times in half
  • Drastically reduce agent training times
  • Gain real-time insights and visibility for all campaigns

Request Demo

 

Why choose Connex

360° Visibility

360° Visibility

Monitor results and performance stats with real-time dashboards

 

Strategize

Strategize

Utilize customized reports to make informed business decisions

 

Decrease Churn

Decrease Churn

Increase customer and agent loyalty with satisfying CX processes

 

Athena AI Al

Let Athena AI handle processes, while agents deliver

  • Deploy Athena AI ASR IVR to expertly route calls without interruption
  • Discover where agents need to improve and what customer care about
  • Revamp your strategies with AI-generated performance reports and call analysis

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“The omnichannel solutions that come with Connex are fundamental to our strategic planning and how we service our customers.”

Zohar Green

Head of Business Growth and Improvement

 

 

Effective customer journeys

Providing actionable call center insights

Read our Q&A with Intelling’s Chief Commercial Officer, Craig Winnard, to learn how Connex:

 

  • Increased ROI for their clients through real-time reporting
  • Bridged complex customer journeys with omnichannel
  • Achieved compliance across strict governance requirements

Read Q&A

 

Want to know more?

If you want to learn more about how Connex is captaining the customer service revolution, drop us a call or a message!

 

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