Solutions | By Department

We’ve got your department covered

Numerous benefits for every department

Each department across industries has its own unique set of challenges, but Connex can help them all. Go omnichannel, leverage our platform’s multiple features, make your communications faster and more efficient, and see instant results.

133%

Increase in workforce productivity

60%

Average increase in sales

99%

Of our clients would recommend us

36%

Increase in customer satisfaction

 

 

Omni AI

All customer data, all channels, one hub

Customers expect nothing less than a consistent experience across multiple channels, and 73% will switch brands if they don’t get it. With Connex’s Omni AI centralized hub, an agent can move between all social media channels with ease.

 

Power up with Athena AI

Increase revenue with tailored, in-depth consumer insights

Businesses that generate customer insights can see up to a 40% improvement in sales productivity. By integrating your CRM with Connex, you can track interactions across platforms. Leverage real-time analytics and customize customer-specific procedures.

 

 

 

 

 

Reporting & Analytics

Maximize Productivity

Monitor quality, call center performance, and gain insight into your customer’s journey. React to the peaks and troughs of activity to maximize your team’s productivity and your bottom line.

 

“The Omni AI solutions that come with Connex are fundamental to our strategic planning and how we service our customers.”

Kerry Anderson

Intelling

Free Trial?

See Connex in action

We are so confident your team and your customers will love our CX solutions, as well as the quick set up time, that we’re offering a 1-month free trial. Give it a go!

 

Book a demo

Want to know more?

If you want to learn more about how Connex is captaining the customer engagement revolution, drop us a call or a message!

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