[Webinar] Enhancing Agent Experience in the Era of AI

Webinar Replay Enhancing Agent Experience in the Era of AI Welcome to Connex’s latest webinar recording, “Enhancing Contact Center Employee Experience in the Era of AI.” In this insightful session, we delve into the top three factors propelling change in 2024 within the contact center landscape. Click here to access webinar recording Discover the transformative […] […]

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Resellers: How To Capitalize on the Growing Demand for AI

Resellers: How To Capitalize on the Growing Demand for AI   In today’s rapidly evolving business landscape, the importance of exceptional customer engagement cannot be overstated. As companies strive to deliver seamless experiences across all touchpoints, the role of AI and automation in customer service has become increasingly prominent. For resellers, understanding how to leverage […] […]

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[Webinar] BPOs – Staying Competitive with AI

Webinar Replay BPOs – Staying Competitive with AI   Are you curious about how AI is revolutionizing the BPO landscape? In our most recent webinar, we sat down with Leo Lopez, co-founder of Calltastic, to unravel the mysteries behind AI’s impact on BPO competitiveness.     Click here to access webinar recording   Leo Lopez, […] […]

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[Webinar] Contact Centre AI – Use Cases + Security Concerns

Webinar Replay Contact Center AI: Use Cases and Security Concerns   Looking to discover the innovative AI solutions and strategies reshaping the customer experience landscape?   In this webinar, our team of technology specialists uncover the practical uses and security elements of Contact Center AI.   We also speak with special guest Gayle Cathey, Director […] […]

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Championing Data Privacy in 2024: Empowering Users and Protecting Information

As Data Privacy Week 2024 unfolds with the theme “Take Control of Your Data,” the spotlight is brighter than ever on the critical role we all play in collecting and safeguarding personal information. At Connex, data privacy is more than just a checkbox; it is the foundation of our commitment to our thousands of customers […] […]

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Connex Wins ‘Best Rebrand Campaign of the Year’

We are excited to announce that Connex has been honored with the award for ‘Best Rebrand / Relaunch Campaign of the Year‘ at the 2023 Engage B2B Awards. Our company was recognized for our successful rebranding and marketing campaign, which helped to reposition Connex as a modern and innovative provider of cloud-based customer experience solutions. […] […]

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Maximizing Customer Experience: Essential CX Tools for the Online Sales Rush

The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experiences (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]

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Connex wins ‘Best Client Support Team’ of 2023

We are thrilled to announce that Connex has been awarded the prestigious title of ‘Best Client Support Team’ at the 2023 Prolific North Tech Awards. Connex beat out some of the tech industry’s busiest customer service teams and fellow client support leaders to win this year’s award. “It is an honor for our entire Support […] […]

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