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Connex achieves full ISO 9001 compliance for a second year

By Kayleigh Reid

Published 11 May 2021

As the expanding landscape of customer engagement creates new levels of demand for reliable customer engagement (CX) systems, the importance of quality management from CX providers has become more important than ever. A Quality AI System (QMS) such as the ISO 9001 certificate is one of the best ways to reassure clients of this.

ISO 9001 is a clear demonstration to new businesses and markets of your competency. Connex first implemented ISO 9001 in 2020 and continue to ensure we exceed meeting best practices globally. We have just completed our first surveillance audit for ISO9001:2015 in which no non-conformities were raised.

“At Connex we want to assure our stakeholders that we can provide the best software and support in the industry. We are audited several times annually which provides impartial and credible feedback on how our management system is performing”, says Beth Longthorn, Compliance Director at Connex.

According to the certification body, Connex appear to be highly customer-focused, with a culture of continual improvement evident. Connex has a structured management system incorporating multiple management system standards along with robust technology capabilities that have enabled operations to be maintained throughout the pandemic. The certification body closed in saying the organization continues to function effectively.

At Connex, we take absolute pride in ensuring that we improve year on year with a commitment to improving our customer satisfaction and the quality of our omnichannel products.

What does it mean to be ISO 9001 Compliant?

ISO 9001 has an incredible history dating back to the World War II era, undergoing multiple revisions on a worldwide stage. It has been created by the International Standards Agency and has become the world’s best-known quality management system.

The standard is based on 7 quality management principles:

  1. Customer Focus
  2. Leadership
  3. Engagement of People
  4. Process Approach
  5. Improvement
  6. Evidence-based decision making
  7. Relationship Management

Why is the ISO 9001 standard important?

To be awarded with ISO certificates, an independent third party will assess an organization based on the required standards.

The standard is universal and can be applied across a wide variety of business sectors. This helps procurement departments assess other companies more easily.

Implementing the ISO 9001 process creates results, drives efficiency and gives the business a framework for continual improvement. Remaining ISO 9001 compliant is an important element for Connex business functionality but reassures our customers of our enhanced competencies.

For more information on how Connex can help you improve your Customer Engagement, Connex has the software for you. Get in touch with our team at or request a free demo of our platform here.


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