3 Ways to bust through more calls in less time

According to a study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent Consumer Reports study also found: • 57% of people had been so frustrated with phone […] […]

Read More… from 3 Ways to bust through more calls in less time

How contact centers can reduce churn rate

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from How contact centers can reduce churn rate

4 customer service agent frustrations that omnichannel can solve

Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]

Read More… from 4 customer service agent frustrations that omnichannel can solve