Author: Sean Fielding

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Posts by Sean Fielding

Getting into Data Science: Celebrating the ConnexAI women making waves in tech

Posted on by Sean Fielding

Today (February 11th) is the International Day of Women and Girls in Science – a dedicated celebration of females working in STEM industries, and a commitment to full and equal access to and participation in science for women and girls. At ConnexAI, our software and services are driven by unrivalled scientific insight from our incredible […] […]

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Eliminating the pain of implementing new contact center solutions

Posted on by Sean Fielding

Whether you’re looking to update your software-as-a-service (SaaS) contact center solution, change your system, or work with a new software provider, working out what’s right for your business – no matter the size – can be a daunting task. Here, we explain four key considerations to keep in mind before you get started. Address your […] […]

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Championing data privacy for millions of customers with the National Cybersecurity Alliance

Posted on by Sean Fielding

This week is Data Privacy Week, which aims to raise awareness and promote privacy and data protection best practices for businesses, as well as educate individuals on how to manage personal information and keep it secure. At ConnexAI, data protection is of paramount importance for our software and for our customers, who work across the […] […]

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5 Common contact center fears + how agents can overcome them

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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ConnexAI Named ‘Innovation’ Winner at Northern Tech Awards

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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How contact centers can reduce churn rate

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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ConnexAI chosen as AI finalist at Cloud Excellence Awards 2021

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Why your outbound CX campaigns aren’t working (and how to improve them)

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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