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North West Business Insider names Connex as ‘most exciting company’

By Sean Fielding

Published 26 May 2021

In their annual round up of ‘The Most Exciting Companies’ in the region, North West Business Insider has highlighted Connex as a top tech company they ‘predict will soar in the coming years.’

Ranked among fellow North West business leaders that are transforming the health, finance and energy sectors, Connex was highlighted by the publication as specialists in Customer Engagement technology.

Established in 2013 by two brothers with a dream, Connex has grown to become a leading UK software provider in the CX industry, recognized at the 2020 Northern Tech Awards as one of the fastest-growing tech companies in the North West.

Headquartered in Manchester, the company holds an innovative approach to customer engagement and continues to think outside of the box, leading the way forward in communication.


Having recently undergone rapid expansion, Connex has reached over 200 employees and continues to recruit some of the best talents in the technology industry. Our success is largely based on the ability to continue to innovate and adapt our products to meet the needs of our customers across multiple sectors.

With easy to scale solutions to maximize customer engagement, Connex platform can be custom-built to suit Support, Sales or customer service teams of any industry. Our close relationships with our customers equips us with a deep understanding of what drives service-led businesses to succeed and develop products such as Gamify that incentivizes employee productivity.


The platform boasts a range of features including Speech Analysis, AI and Operative-empowering Gamify, consolidating the customer journey into one place.

As the role of AI continues to shape the way industries will function and streamline processes in the future, Connex continues to expand our hold on industries such as finance and banking, health, retail, energy, telecommunications, betting, BPO, recruitment, and insurance.

“Being at the forefront of innovation, especially during a time when the global shift is to be cloud-based, pushed us to exceed our ambitions, and continuously develop customer enhancing tools. The emerging trend in customer engagement is to become customer-centric.

As customers demand instant answers across multiple channels including email, live chat and social media, businesses need to ensure their customers’ expectations are met at all times, or they will simply go elsewhere. Never before has customer satisfaction and engagement been so important, and we are at the forefront of that change”, says Kayleigh Reid, Head of Global Marketing at Connex.

With customers wanting to be able to communicate using various platforms requiring instant response times, the Connex Omni AI can do just that, offering multiple channels including email, WhatsApp, live chat and chatbots with all the information being stored in one centralized location.

With an exciting product roadmap ahead for 2021 and beyond, Connex is excited for the future developments of both our customer engagement platform and international office teams.

We cannot wait to see the positive effects our upcoming product and platform features will have for our clients and their CX journeys.

To learn more about how Connex is helping our clients to overhaul their customer journeys, visit: or get in touch with our team at or request a free demo of our platform here.


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