Contact Center Automation – Why it’s easier than ever

When it comes to automating processes within a contact center, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centers plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]

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Championing data privacy for millions of customers with the National Cybersecurity Alliance

This week is Data Privacy Week, which aims to raise awareness and promote privacy and data protection best practices for businesses, as well as educate individuals on how to manage personal information and keep it secure. At Connex, data protection is of paramount importance for our software and for our customers, who work across the […] […]

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