South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
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Why South Africa is leading outsourced CX delivery
Tag: Customer Service
Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
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4 Features your contact center needs to avoid annoying customers
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
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Achieving international scalability for Gladstone Brookes
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
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Improving customer loyalty and brand reputation through Omni
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
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Strengthening your business reputation through omnichannel
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses. […]
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How contact center AI can increase team efficiency during peak times of traffic
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact center businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this […] […]
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4 customer service agent frustrations that omnichannel can solve
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]
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Why your business needs Live Chat
There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone – you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on. […]
How to drive team efficiencies when remote working
As concerns around the global pandemic increase, many employers are now taking the difficult decision to relocate their workforce to remote workers. […]
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