Encouraging positive mental health across your remote workforce

As lockdown and social distancing measures move into yet another stage for workforces across the globe, concern for the wellbeing of the million’s of office-turned-home workers is on the rise. […]

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How contact center AI can increase team efficiency during peak times of traffic

With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact center businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this […] […]

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Connex UK head office awarded ISO 9001 accreditation

Connex is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system. […]

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Why your business needs Live Chat

There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone – you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on. […]

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Why PCI-DSS Is becoming invaluable to the future of our economy

Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic.

Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19. […]

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How to drive team efficiencies when remote working

As concerns around the global pandemic increase, many employers are now taking the difficult decision to relocate their workforce to remote workers. […]

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Is your business ready for Artificial Intelligence?

5 tips to ensure a smooth onboarding process and a high success rate. The dawn of a new culture of impatience has ushered in an age of technology designed to keep up with modern life. Your users will expect both instant replies and a personalised service. So how can you give it to them? Innovative Artificial Intelligence (AI) solutions. […]

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