ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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ConnexAI Successfully Completes SOC 2 Type 2 Assessment
Category: Customer Services
ConnexAI Successfully Completes SOC 2 Assessment
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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Maximizing Customer Experience: Essential CX Tools for the Online Sales Rush
The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experiences (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]
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Connexer Spotlight: Achieving world-class customer support with Ethan Simister
In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]
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How the WhatsApp Business API is reshaping customer service
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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ConnexAI Passes ISO 27001 Audit With No Findings
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
Read More… from ConnexAI Passes ISO 27001 Audit With No Findings
ConnexAI achieves ISO 9001 recertification for fourth year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
Read More… from ConnexAI achieves ISO 9001 recertification for fourth year
Contact center evolution: CX agents of the future
Technological advancements are continuing to shape and improve the contact center set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact center agents. From contact centers to experience centers We’re seeing signs of this […] […]
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AI innovation: the game changer for customer engagement
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalization of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]
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Contact Center Automation – Why it’s easier than ever
When it comes to automating processes within a contact center, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centers plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]
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