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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Attracting the best CX agents for your customer teams
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
Read More… from How Kenya can utilize CX Technology to advance its economy
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
Read More… from ConnexAI achieves full ISO 9001 compliance for a second year
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
Read More… from Why South Africa is leading outsourced CX delivery
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
Read More… from How consumer rights are changing customer engagement
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
Read More… from 4 Features your contact center needs to avoid annoying customers
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
Read More… from Achieving international scalability for Gladstone Brookes
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses. […]
Read More… from Strengthening your business reputation through omnichannel
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact center businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this […] […]
Read More… from How contact center AI can increase team efficiency during peak times of traffic
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]
Read More… from 4 customer service agent frustrations that omnichannel can solve
Shaping the Future of Customer Experience.
