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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
Read More… from 4 Features your contact center needs to avoid annoying customers
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
Read More… from Achieving international scalability for Gladstone Brookes
With companies around the world adjusting their teams to new working styles, we explore the benefits that remote working can provide to your business and the positive impacts for your employees. […]
Read More… from Why remote workers will benefit your business and improve productivity
As lockdown and social distancing measures move into yet another stage for workforces across the globe, concern for the wellbeing of the million’s of office-turned-home workers is on the rise. […]
Read More… from Encouraging positive mental health across your remote workforce
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
Read More… from Improving customer loyalty and brand reputation through Omni
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses. […]
Read More… from Strengthening your business reputation through omnichannel
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]
Read More… from 4 customer service agent frustrations that omnichannel can solve
ConnexAI is overjoyed to be named as one of the Top 100 fastest growing technology companies outside of London, ranking at #59 in the 2020 list. Our hardworking team has been recognized at this year’s Northern Tech Awards ceremony, following a year of continued platform development excellence and expansions across our Manchester headquarters and South […] […]
Read More… from ConnexAI named in top 100 fastest growing tech companies
As concerns around the global pandemic increase, many employers are now taking the difficult decision to relocate their workforce to remote workers. […]
Read More… from How to drive team efficiencies when remote working
Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the […] […]
Read More… from How you can support flexible working with the right tech
Shaping the Future of Customer Experience.
