Author: Sean Fielding

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Posts by Sean Fielding

Contact Center Automation – Why it’s easier than ever

Posted on by Sean Fielding

When it comes to automating processes within a contact center, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centers plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]

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Celebrating Dads at ConnexAI this Father’s Day

Posted on by Sean Fielding

Sunday 19th June 2022 marks Father’s Day across much of the globe. We recognize that the technology industry has to date been largely male dominated, which means there are countless fathers pushing technological boundaries to improve the way forward for not only the benefit of the larger global population, but for the future of their […] […]

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ConnexAI jumps to 6th in Fastest Growing Tech Companies list

Posted on by Sean Fielding

For the fourth year, ConnexAI has ranked in the ‘Top 100 Fastest Growing Tech Companies’ at the 2022 Northern Tech Awards, jumping from 13th place in 2021 to 6th place in 2022.   The Northern Tech Awards, presented by GP Bullhound on Thursday, the 16th of June 2022 at Manchester’s Albert Hall, celebrated the success […] […]

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3 Ways to bust through more calls in less time

Posted on by Sean Fielding

According to a study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent Consumer Reports study also found: • 57% of people had been so frustrated with phone […] […]

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WTISD: Engaging And Facilitating Aging Customer Populations In CX Technology

Posted on by Sean Fielding

17th May 2022 marks World Telecommunications and Information Society Day (WTISD). An annual event dedicated to raising awareness of the possibilities that the use of the Internet and other information and communication technologies (ICT) can bring to societies and economies, as well as bridging the digital divide. With the aging of the global population becoming […] […]

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Boosting CSAT scores by responding to customers more quickly

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Attracting the best CX agents for your customer teams

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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3 reasons to embrace agent coaching tech in contact centers

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Utilizing CX teams to build customer trust: the top five techniques

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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