The Evolution of Telecommunications
Its World Telecommunications day- ConnexAI looks at how to enhance your revenue and improve productivity in the workplace. […]
Author: Kayleigh Reid
Posts by Kayleigh Reid
How software solutions can assist mental wellbeing in the CX workplace
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety. […]
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ConnexAI achieves full ISO 9001 compliance for a second year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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5 reasons why tech companies should consider integrating a reseller model
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs. […]
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Why South Africa is leading outsourced CX delivery
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
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Removing the ‘Artificial’ from Contact Center AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human. […]
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ConnexAI Awarded ISO9001 & ISO27001 Accreditations
ConnexAI is very proud to announce that we have achieved the internationally recognised ISO 9001 & ISO 27001 certifications in our South African office with no findings. […]
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How contact center AI can increase team efficiency during peak times of traffic
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact center businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this […] […]
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ConnexAI UK head office awarded ISO 9001 accreditation
ConnexAI is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system. […]
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Why your business needs Live Chat
There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone – you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on. […]
