Our Clients | Home Improvement

Everest

Bespoke Reporting Driving Performance

As one of the UK’s largest double glazing and home improvement companies, Everest relies on its customer engagement strategy to generate sales and retain strong customer relationships.

Effective customer journeys

People-led Approach to Technology


After facing problems with a previous supplier, Everest were attracted to Connex for its robust platform and security features. Now with a partnership boasting 100% uptime over seven years, Connex and Everest’s collaboration continues to drive revenue and boost performance year on year. Everest commended Connex for their speed of resolutions and “extremely knowledgeable” internal customer support team who take a proactive approach to customer fulfilment.

Everest have continued to grow their customer engagement strategy, making use of the full suite of Connex’s Omni AI functionality with everything from Dialler to Live Chat.

Read Testimonial

“Since migrating to Connex we have seen our Contact Rate in outbound improve from 19% to on average 26%. This has enabled more contacts, which in turn has seen an increase in appointments and sales revenue.”

Harry Laud

Outbound & Lead Management Operations Manager

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If you want to learn more about how Connex is captaining the customer engagement revolution, drop us a call or a message!

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