Energy & Utilities Solutions

Convert leads into loyal customers

Right message, right time

With a straightforward, personalised customer journey, you can make it simple for your customers to switch providers.

 

Use omnichannel communication to reach out to people whenever they need you and quickly launch outreach campaigns across the globe.

 

Effective customer service

All channels and data, at your fingertips.

See how Connex helped HomeShield Direct to:

  • Achieve a 25% increase in customer teams’ performance.
  • Decrease in acquisition costs by up to 50% thanks to efficient use of data from valuable reporting.
  • Increase sales and improve connectivity.

Read Testimonial

Why choose Connex

24/7 Support

24/7 Support

Provide unparalleled support with AI customer tools

Decrease Churn

Decrease Churn

Increase customer and team loyalty with simplified processes

Expert Strategy

Expert Strategy

Utilise customised reports to make informed decisions

Athena AI

AI insights you can trust

  • Use Athena AI Keyphrase Analysis to recognize trends and patterns across all interactions
  • Ensure every interaction meets your business standards with AI sentiment analysis
  • Answer customer questions with AI Chat Bots on your website

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“From the interface to the reporting suite, the customisable settings to the reduced wait times, we could only see improvements once switching to Connex.”

Liam West

IT & Systems Manager

Want to know more?

To learn more about how Connex is changing customer service for energy and utilities companies, drop us a call or a message!

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