Service and Support

98% Customer
Satisfaction rating, for a good reason

We’ve got you covered, at every step of the journey

Onboarding a new platform is a big step, but don’t worry: we’ll be there for you.

 

Our customers are set up and trained on our product suite within a matter of days, gaining access to custom development and personalised themes, as well as 100’s of integrations to streamline their operations and mitigate any onboarding related downtime.

 

Plus, with attentive account management and round-the-clock support, you’ll have everything you need to drive success, 24/7. Discover a new world of CX possibilities with Connex – your partner for unparalleled service and support.

84% of queries solved in one interaction

Unbeatable 24/7 support

Get the support you need, when you need it. Our team is available around the clock for both new and existing customers.

 

Whether you require additional training or want to quickly submit a help request, we’ve got you covered. Plus, with an impressive 84% of queries resolved in just one interaction, you can trust us to deliver efficient and effective support every time.

Train new hires instantly

Empower teams with Connex

Say goodbye to the hassles of onboarding new team members and hello to effortless training with Connex. Our suite of training tools eliminates the common stumbling blocks for new hires, helping them to hit the ground running from day one and lowering staff churn rates in the process.

 

With our innovative Knowledge and Knowledge Base Articles, your teams will have instant access to the information they need to succeed. Plus, our powerful AI tools make their processes even more efficient, freeing up their time to focus on what really matters – delivering an exceptional customer experience.

Long-term planning

Bespoke solutions built for your business

Before you sign up, our brilliant Solutions Architecture team will spend time learning about your business processes, pain points, and long-term goals.

Within our platform, we can create customised solutions and integrations for your company, and provide practical demonstrations to reassure your team that the solution we implement together is right for you.

“One reason why I would tell people to use Connex is the customer support and relationships they build with their clients. With Connex, there’s nothing that can't be done, and I love that attitude."

Michaela Hogan

COO

Onboarding without interruptions

Personalised set up and training

At Connex, we don’t just set up a server and leave you to it; our platform is based around personal interactions and great service, and we are too!

 

Our training programme focuses on practical skills and demonstrations to help you shape your success and engage your teams. Our dedicated account management team also ensures you have enough time to make sure all the reporting and campaign features are set up exactly as you need them.

Free Demo

See Connex in action

To witness the power of the Connex platform for yourself, book a free demo with our team today.

Book a demo

Want to know more?

If you want to learn more about how Connex is captaining the customer engagement revolution, drop us a call or a message!

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