Our Clients | BPO

Calltastic

 

Enhancing Customer Engagement with Omni AI Solutions

As a business process outsourcing (BPO) company specialising in serving startups and small-scale ventures across various industries, Calltastic recognised the need for a versatile technology solution that could accommodate diverse operational models.

 

Calltastic sought Connex for an omnichannel platform to seamlessly manage incoming and outgoing interactions, encompassing social media engagements, electronic support, and leveraging advanced AI tools.

Calltastic

Advanced operational efficiency

Discover how Calltastic, led by CEO Leo Lopez, leveraged Connex to:

    • Rapidly deploy omnichannel solutions for diverse clients
    • Utilise real-time insights for proactive staffing adjustments
    • Enhance processes through Connex Flow

Scaling CX operations with ease

“Connex has Calltastic’s expansion already built into it. It’s a solution that can accommodate 10 to 100 to 1000 users,” remarks Leo Lopez, CEO of Calltastic.

With Connex’s advanced CX platform, Calltastic not only achieves significant cost efficiencies but also raises the bar for customer service standards.

 

Today, Calltastic benefits from a comprehensive overview of their operations and agent performance in real-time. This invaluable insight empowers the business to swiftly identify challenges, discern market trends promptly, and continuously refine customer engagement strategies for maximum impact.

 

Read Case Study

"Connex has Calltastic’s expansion already built into it. It's a solution that can accommodate ten to one hundred, to one thousand users."

Leo Lopez

Calltastic

 

 

 

 

 

 

Want to know more?

If you want to learn more about how Connex is leading the customer engagement revolution, drop us a call or a message!

 

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