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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
Read More… from How Kenya can utilize CX Technology to advance its economy
Its World Telecommunications day- ConnexAI looks at how to enhance your revenue and improve productivity in the workplace. […]
There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone – you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on. […]
5 tips to ensure a smooth onboarding process and a high success rate. The dawn of a new culture of impatience has ushered in an age of technology designed to keep up with modern life. Your users will expect both instant replies and a personalised service. So how can you give it to them? Innovative Artificial Intelligence (AI) solutions. […]
Read More… from Is your business ready for Artificial Intelligence?
Shaping the Future of Customer Experience.