Tag: CX

Boosting CSAT scores by responding to customers more quickly

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Attracting the best CX agents for your customer teams

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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3 reasons to embrace agent coaching tech in contact centers

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Utilizing CX teams to build customer trust: the top five techniques

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Eliminating the pain of implementing new contact center solutions

Posted on by Sean Fielding

Whether you’re looking to update your software-as-a-service (SaaS) contact center solution, change your system, or work with a new software provider, working out what’s right for your business – no matter the size – can be a daunting task. Here, we explain four key considerations to keep in mind before you get started. Address your […] […]

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5 Common contact center fears + how agents can overcome them

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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How contact centers can reduce churn rate

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Why your outbound CX campaigns aren’t working (and how to improve them)

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from Why your outbound CX campaigns aren’t working (and how to improve them)

How you can support flexible working with the right tech

Posted on by Sean Fielding

Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the […] […]

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