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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Can AI coaching transform your customer service team’s performance? In today’s AI-enhanced world, customer expectations are continually rising, and the ability to enhance the customer experience (CX) is crucial for any business. Traditional coaching methods in customer service are now struggling to keep up with the rapid changes in the industry, making it hard for […] […]
Read More… from AI-Powered Coaching: Your Secret Weapon for Customer Success
Chatbots have become a staple in the world of customer experience (CX). They offer 24/7 availability, handle basic inquiries, and automate simple tasks. However, for truly exceptional customer experiences, businesses are moving beyond basic chatbots and embracing the power of AI-powered agents. What are AI-Powered Agents? AI-powered agents (also known as AI Agents) are advanced […] […]
Read More… from Beyond Chatbots: Personalizing Customer Interactions with AI Agents
Webinar Replay Enhancing Agent Experience in the Era of AI Welcome to Connex’s latest webinar recording, “Enhancing Contact Center Employee Experience in the Era of AI.” In this insightful session, we delve into the top three factors propelling change in 2024 within the contact center landscape. Click here to access webinar recording Discover the transformative […] […]
Read More… from [Webinar] Enhancing Agent Experience in the Era of AI
In this era of digitalization and data-driven decision-making, every business is looking for ways to gain a competitive edge. One method that has gained significant popularity is sentiment analysis. But what exactly is sentiment analysis, and does your business need it? In this insights blog, we will delve into the world of sentiment analysis and […] […]
Read More… from Sentiment Analysis: Does Your Business Need It?
5 Essential Features for a CXM Platform Customer Experience Management (CXM) is the sum of all organizational efforts to deliver exceptional value and foster customer growth, encompassing the emotions and responses elicited by interacting with a branded product or service. CXM has become pivotal for businesses striving to attract and retain customers. In 2024, customers […] […]
8 CX Trends to Look Out for in 2024: A Glimpse into the Future of Customer Experience The world of customer experience (CX) is undeniably dynamic, continuously evolving in sync with the rapid changes in technology and consumer behaviors. As businesses across the globe begin planning and implementing their strategies for 2024 and beyond, keeping […] […]
We are excited to announce that ConnexAI has been honored with the award for ‘Best Rebrand / Relaunch Campaign of the Year‘ at the 2023 Engage B2B Awards. Our company was recognized for our successful rebranding and marketing campaign, which helped to reposition Connex as a modern and innovative provider of cloud-based customer experience solutions. […] […]
Read More… from ConnexAI Wins ‘Best Rebrand Campaign of the Year’
The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experiences (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]
Read More… from Maximizing Customer Experience: Essential CX Tools for the Online Sales Rush
Last week, the ConnexAI USA team touched down in sunny Orlando to exhibit at the renowned ICMI Contact Center Expo, and it was nothing short of insightful. This platform offered us not just an avenue to present our innovative solutions, but more critically, an opportunity to enrich our understanding of the evolving dynamics of customer […] […]
Read More… from ICMI Contact Center Expo: Key Trends and Focus Points
In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]
Read More… from Connexer Spotlight: Achieving world-class customer support with Ethan Simister
Shaping the Future of Customer Experience.
