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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human. […]
Read More… from Removing the ‘Artificial’ from Contact Center AI
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
Read More… from How consumer rights are changing customer engagement
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
Read More… from Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
Read More… from 4 Features your contact center needs to avoid annoying customers
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
Read More… from Achieving international scalability for Gladstone Brookes
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
Read More… from Improving customer loyalty and brand reputation through Omni
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses. […]
Read More… from Strengthening your business reputation through omnichannel
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact center businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this […] […]
Read More… from How contact center AI can increase team efficiency during peak times of traffic
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]
Read More… from 4 customer service agent frustrations that omnichannel can solve
There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone – you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on. […]
Shaping the Future of Customer Experience.
