Auto Dialer An Auto Dialer is a pivotal software solution utilized by outbound call centers or sales departments, designed to streamline the process of reaching out to a designated list of customer numbers. Its automated functionality not only expedites the dialing process but also enhances overall efficiency and productivity within these operational environments. When it […] […]
Tag: contact center software
5 Essential Features for a CXM Platform
5 Essential Features for a CXM Platform Customer Experience Management (CXM) is the sum of all organizational efforts to deliver exceptional value and foster customer growth, encompassing the emotions and responses elicited by interacting with a branded product or service. CXM has become pivotal for businesses striving to attract and retain customers. In 2024, customers […] […]
5 signs it’s time to dump your customer experience provider
Facing a rough patch with your Customer Experience provider? You’re not the first one and won’t be the last. In today’s fast-paced, rapidly evolving customer engagement landscape, heartbreak happens all the time, and some customer-provider matches just aren’t meant to be, no matter how hard you try to make things work. It’s often difficult to […] […]
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Contact center evolution: CX agents of the future
Technological advancements are continuing to shape and improve the contact center set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact center agents. From contact centers to experience centers We’re seeing signs of this […] […]
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3 Ways to bust through more calls in less time
According to a study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent Consumer Reports study also found: • 57% of people had been so frustrated with phone […] […]
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WTISD: Engaging And Facilitating Aging Customer Populations In CX Technology
17th May 2022 marks World Telecommunications and Information Society Day (WTISD). An annual event dedicated to raising awareness of the possibilities that the use of the Internet and other information and communication technologies (ICT) can bring to societies and economies, as well as bridging the digital divide. With the aging of the global population becoming […] […]
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Eliminating the pain of implementing new contact center solutions
Whether you’re looking to update your software-as-a-service (SaaS) contact center solution, change your system, or work with a new software provider, working out what’s right for your business – no matter the size – can be a daunting task. Here, we explain four key considerations to keep in mind before you get started. Address your […] […]
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How you can support flexible working with the right tech
Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the […] […]
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