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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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We are delighted to announce that ConnexAI has been named one of the ‘Top 100 Fastest-Growing Tech Companies’ by GP Bullhound at the Northern Tech Awards. This marks the fifth consecutive year that ConnexAI has been named among the fastest-growing tech companies, ranking at #13. This placement follows another exceptional year of business growth […] […]
Read More… from ConnexAI recognized as one of the Top 15 ‘Fastest Growing Tech Companies’
Facing a rough patch with your Customer Experience provider? You’re not the first one and won’t be the last. In today’s fast-paced, rapidly evolving customer engagement landscape, heartbreak happens all the time, and some customer-provider matches just aren’t meant to be, no matter how hard you try to make things work. It’s often difficult to […] […]
Read More… from 5 signs it’s time to dump your customer experience provider
ConnexAI has had a historic year in 2022, one marked by unprecedented investment and growth for the business, the addition of hundreds of new features to our CX software, and incredible expansion across both our new and existing international offices. To commemorate this exceptional year and the brilliant Connexers who made it all possible, our […] […]
ConnexAI is proud to have won two awards at this year’s Prolific North Tech Awards, including ‘Cloud Technology Provider of the Year’ and ‘Tech Entrepreneur of the Year’ for CEO Nick Mealey. At this year’s ceremony, held in Manchester, ConnexAI beat out tough competition from some of the UK’s biggest tech brands and leaders to […] […]
Read More… from ConnexAI wins big at the Prolific North Tech Awards
ConnexAI has raised over $103 million (£93 million) for a minority equity stake from investors including leading technology advisory and investment firm GP Bullhound. The investment will enable the company to continue to scale its global operations and further establish its position as a market leader. Founded in Manchester in 2013 by brothers Nick Mealey […] […]
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalization of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]
Read More… from AI innovation: the game changer for customer engagement
For the fourth year, ConnexAI has ranked in the ‘Top 100 Fastest Growing Tech Companies’ at the 2022 Northern Tech Awards, jumping from 13th place in 2021 to 6th place in 2022. The Northern Tech Awards, presented by GP Bullhound on Thursday, the 16th of June 2022 at Manchester’s Albert Hall, celebrated the success […] […]
Read More… from ConnexAI jumps to 6th in Fastest Growing Tech Companies list
According to a study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent Consumer Reports study also found: • 57% of people had been so frustrated with phone […] […]
Read More… from 3 Ways to bust through more calls in less time
17th May 2022 marks World Telecommunications and Information Society Day (WTISD). An annual event dedicated to raising awareness of the possibilities that the use of the Internet and other information and communication technologies (ICT) can bring to societies and economies, as well as bridging the digital divide. With the aging of the global population becoming […] […]
Read More… from WTISD: Engaging And Facilitating Aging Customer Populations In CX Technology
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from ConnexAI Celebrates our Moms in Tech this Mother’s Day
Shaping the Future of Customer Experience.
