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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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We are thrilled to announce that ConnexAI has been awarded the prestigious title of ‘Best Client Support Team’ at the 2023 Prolific North Tech Awards. ConnexAI beat out some of the tech industry’s busiest customer service teams and fellow client support leaders to win this year’s award. “It is an honor for our entire Support […] […]
Read More… from ConnexAI wins ‘Best Client Support Team’ of 2023
Last week, the ConnexAI USA team touched down in sunny Orlando to exhibit at the renowned ICMI Contact Center Expo, and it was nothing short of insightful. This platform offered us not just an avenue to present our innovative solutions, but more critically, an opportunity to enrich our understanding of the evolving dynamics of customer […] […]
Read More… from ICMI Contact Center Expo: Key Trends and Focus Points
In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]
Read More… from Connexer Spotlight: Achieving world-class customer support with Ethan Simister
In celebration of this year’s International Software Tester’s Day, we had the pleasure of interviewing our very own Claire McCrae, Software Testing Manager at Connex. With six years of hands-on experience in testing for customer experience (CX) products, Claire’s journey in software testing has provided her with unique insights into the intricacies of ensuring software […] […]
Read More… from Connexer Spotlight: Navigating CX and AI Testing with Claire McCrae
In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]
Read More… from 5 Software Integrations to Upgrade Your Customer Experience
Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]
ConnexAI, a global software company based in the UK, has once again been tipped as a potential unicorn in the prestigious Titans of Tech 2023 report by GP Bullhound. Connex: Positioned for Unicorn Status Founded in 2013 by brothers Nick Mealey (CEO) and Richard Mealey (CTO), ConnexAI has solidified its position as a potential unicorn […] […]
Read More… from ConnexAI Recognized as Unicorn Contender in Titans of Tech 2023 Report
Every modern business is expected to provide customers with immediate support if they’re experiencing problems. Yet with the evolving digital landscape where users expect instant gratification, how can businesses facilitate this without having customer teams on-call 24/7? The answer is simple, empower your customers to find their own solutions with Customer self-service. What is customer […] […]
Read More… from Customer Self-Service: Why You Need It in Your Business
Workforce is the process of ensuring employees are effectively utilized to achieve their personal goals as well as aligning them with the overall business KPIs. Taking the Star Wars universe as an example, we can compare the Workforce strategies employed by the Galactic Empire and the Rebel Alliance to understand how to effectively manage a […] […]
Read More… from The Workforce Awakens: How to Empower Your Team with Star Wars-Inspired Strategies
ConnexAI recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialisation: NLP, Speech […] […]
Read More… from Data Science Talks: Customer Support – How AI is Reshaping the Industry
Shaping the Future of Customer Experience.
