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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from ConnexAI chosen as AI finalist at Cloud Excellence Awards 2021
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
Read More… from How Kenya can utilize CX Technology to advance its economy
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety. […]
Read More… from How software solutions can assist mental wellbeing in the CX workplace
Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic.
Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19. […]
Read More… from Why PCI-DSS Is becoming invaluable to the future of our economy
Following the ongoing health concerns surrounding the Coronavirus, ConnexAI would like to offer our help to support your business and any strategic continuity plans you may have during this time. […]
Read More… from Stay connected during COVID-19 with Connex’s homeworking solution
Shaping the Future of Customer Experience.