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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Webinar Replay Enhancing Agent Experience in the Era of AI Welcome to Connex’s latest webinar recording, “Enhancing Contact Center Employee Experience in the Era of AI.” In this insightful session, we delve into the top three factors propelling change in 2024 within the contact center landscape. Click here to access webinar recording Discover the transformative […] […]
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Resellers: How To Capitalize on the Growing Demand for AI In today’s rapidly evolving business landscape, the importance of exceptional customer engagement cannot be overstated. As companies strive to deliver seamless experiences across all touchpoints, the role of AI and automation in customer service has become increasingly prominent. For resellers, understanding how to leverage […] […]
Read More… from Resellers: How To Capitalize on the Growing Demand for AI
Webinar Replay BPOs – Staying Competitive with AI Are you curious about how AI is revolutionizing the BPO landscape? In our most recent webinar, we sat down with Leo Lopez, co-founder of Calltastic, to unravel the mysteries behind AI’s impact on BPO competitiveness. Click here to access webinar recording Leo Lopez, […] […]
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AI Based Contact Center Over the last couple of years, Artificial Intelligence has proven to be an invaluable asset for businesses in the customer engagement domain looking to streamline their operations and maintain a decisive competitive edge. An AI-based contact center uses technologies like Machine Learning, NLP, and ASR to manage customer service operations. It […] […]
AI Agent In a nutshell, an AI Agent is a software program or system designed to perform tasks autonomously, using artificial intelligence techniques. Agents are already ubiquitous, spanning from sophisticated driver-assistance systems to intelligent speakers capable of compiling to-do lists or delivering up-to-the-minute updates on weather and traffic conditions. AI has significantly transformed business […] […]
Webinar Replay Contact Center AI: Use Cases and Security Concerns Looking to discover the innovative AI solutions and strategies reshaping the customer experience landscape? In this webinar, our team of technology specialists uncover the practical uses and security elements of Contact Center AI. We also speak with special guest Gayle Cathey, Director […] […]
Read More… from [Webinar] Contact Centre AI – Use Cases + Security Concerns
In celebration of this year’s International Software Tester’s Day, we had the pleasure of interviewing our very own Claire McCrae, Software Testing Manager at Connex. With six years of hands-on experience in testing for customer experience (CX) products, Claire’s journey in software testing has provided her with unique insights into the intricacies of ensuring software […] […]
Read More… from Connexer Spotlight: Navigating CX and AI Testing with Claire McCrae
ConnexAI recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialisation: NLP, Speech […] […]
Read More… from Data Science Talks: Customer Support – How AI is Reshaping the Industry
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalization of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]
Read More… from AI innovation: the game changer for customer engagement
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from 3 reasons to embrace agent coaching tech in contact centers
Shaping the Future of Customer Experience.
