Category: Connex

[Webinar] Enhancing Agent Experience in the Era of AI

Posted on by Sean Fielding

Webinar Replay Enhancing Agent Experience in the Era of AI Welcome to Connex’s latest webinar recording, “Enhancing Contact Center Employee Experience in the Era of AI.” In this insightful session, we delve into the top three factors propelling change in 2024 within the contact center landscape. Click here to access webinar recording Discover the transformative […] […]

Read More… from [Webinar] Enhancing Agent Experience in the Era of AI

Resellers: How To Capitalize on the Growing Demand for AI

Posted on by Kayleigh Reid

Resellers: How To Capitalize on the Growing Demand for AI   In today’s rapidly evolving business landscape, the importance of exceptional customer engagement cannot be overstated. As companies strive to deliver seamless experiences across all touchpoints, the role of AI and automation in customer service has become increasingly prominent. For resellers, understanding how to leverage […] […]

Read More… from Resellers: How To Capitalize on the Growing Demand for AI

[Webinar] BPOs – Staying Competitive with AI

Posted on by Sean Fielding

Webinar Replay BPOs – Staying Competitive with AI   Are you curious about how AI is revolutionizing the BPO landscape? In our most recent webinar, we sat down with Leo Lopez, co-founder of Calltastic, to unravel the mysteries behind AI’s impact on BPO competitiveness.     Click here to access webinar recording   Leo Lopez, […] […]

Read More… from [Webinar] BPOs – Staying Competitive with AI

[Webinar] Contact Centre AI – Use Cases + Security Concerns

Posted on by Sean Fielding

Webinar Replay Contact Center AI: Use Cases and Security Concerns   Looking to discover the innovative AI solutions and strategies reshaping the customer experience landscape?   In this webinar, our team of technology specialists uncover the practical uses and security elements of Contact Center AI.   We also speak with special guest Gayle Cathey, Director […] […]

Read More… from [Webinar] Contact Centre AI – Use Cases + Security Concerns

Championing Data Privacy in 2024: Empowering Users and Protecting Information

Posted on by Sean Fielding

As Data Privacy Week 2024 unfolds with the theme “Take Control of Your Data,” the spotlight is brighter than ever on the critical role we all play in collecting and safeguarding personal information. At ConnexAI, data privacy is more than just a checkbox; it is the foundation of our commitment to our thousands of customers […] […]

Read More… from Championing Data Privacy in 2024: Empowering Users and Protecting Information