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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
ConnexAI recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialisation: NLP, Speech […] […]
Read More… from Data Science Talks: Customer Support – How AI is Reshaping the Industry
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalization of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]
Read More… from AI innovation: the game changer for customer engagement
When it comes to automating processes within a contact center, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centers plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]
Read More… from Contact Center Automation – Why it’s easier than ever
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Boosting CSAT scores by responding to customers more quickly
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Attracting the best CX agents for your customer teams
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from 3 reasons to embrace agent coaching tech in contact centers
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Utilizing CX teams to build customer trust: the top five techniques
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from 5 Common contact center fears + how agents can overcome them
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from ConnexAI Named ‘Innovation’ Winner at Northern Tech Awards
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from ConnexAI chosen as AI finalist at Cloud Excellence Awards 2021
Shaping the Future of Customer Experience.
