ConnexAI Successfully Completes SOC 2 Type 2 Assessment
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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Author: Sean Fielding
Posts by Sean Fielding
ConnexAI welcomes Bridget Hayes as Head of Channel
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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ConnexAI Shortlisted for Six Categories at The A.I. Awards
We are excited to share that ConnexAI has been shortlisted for six categories at The A.I. Awards. This recognition highlights our commitment to pushing the boundaries of artificial intelligence in customer experience and delivering impactful AI solutions across various industries. The A.I. Awards have officially revealed the shortlist, which you can view here. The categories […] […]
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AI-Powered Coaching: Your Secret Weapon for Customer Success
Can AI coaching transform your customer service team’s performance? In today’s AI-enhanced world, customer expectations are continually rising, and the ability to enhance the customer experience (CX) is crucial for any business. Traditional coaching methods in customer service are now struggling to keep up with the rapid changes in the industry, making it hard for […] […]
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Beyond Chatbots: Personalizing Customer Interactions with AI Agents
Chatbots have become a staple in the world of customer experience (CX). They offer 24/7 availability, handle basic inquiries, and automate simple tasks. However, for truly exceptional customer experiences, businesses are moving beyond basic chatbots and embracing the power of AI-powered agents. What are AI-Powered Agents? AI-powered agents (also known as AI Agents) are advanced […] […]
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ConnexAI Appoints Bobby Hall as Vice President Channel Sales
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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ConnexAI Successfully Completes SOC 2 Assessment
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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[Webinar] Enhancing Agent Experience in the Era of AI
Webinar Replay Enhancing Agent Experience in the Era of AI Welcome to Connex’s latest webinar recording, “Enhancing Contact Center Employee Experience in the Era of AI.” In this insightful session, we delve into the top three factors propelling change in 2024 within the contact center landscape. Click here to access webinar recording Discover the transformative […] […]
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Sentiment Analysis: Does Your Business Need It?
In this era of digitalization and data-driven decision-making, every business is looking for ways to gain a competitive edge. One method that has gained significant popularity is sentiment analysis. But what exactly is sentiment analysis, and does your business need it? In this insights blog, we will delve into the world of sentiment analysis and […] […]
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[Webinar] BPOs – Staying Competitive with AI
Webinar Replay BPOs – Staying Competitive with AI Are you curious about how AI is revolutionizing the BPO landscape? In our most recent webinar, we sat down with Leo Lopez, co-founder of Calltastic, to unravel the mysteries behind AI’s impact on BPO competitiveness. Click here to access webinar recording Leo Lopez, […] […]
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