Author: Kayleigh Reid

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Posts by Kayleigh Reid

Resellers: How To Capitalize on the Growing Demand for AI

Posted on by Kayleigh Reid

Resellers: How To Capitalize on the Growing Demand for AI   In today’s rapidly evolving business landscape, the importance of exceptional customer engagement cannot be overstated. As companies strive to deliver seamless experiences across all touchpoints, the role of AI and automation in customer service has become increasingly prominent. For resellers, understanding how to leverage […] […]

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Ghosted by Prospects? Tips to Boost Outbound Connectivity Rates for Sales Teams

Posted on by Kayleigh Reid

The spine-chilling sensation of reaching out, only to be met with silence. This Halloween, if your sales efforts feel like you’re trying to converse with the undead, it’s time to cast away those ghosts. Dive into Connex’s tips for superior customer engagement and masterful use of technology. 1. How Can I Improve My Outbound Sales? […] […]

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ICMI Contact Center Expo: Key Trends and Focus Points

Posted on by Kayleigh Reid

Last week, the ConnexAI USA team touched down in sunny Orlando to exhibit at the renowned ICMI Contact Center Expo, and it was nothing short of insightful. This platform offered us not just an avenue to present our innovative solutions, but more critically, an opportunity to enrich our understanding of the evolving dynamics of customer […] […]

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The Workforce Awakens: How to Empower Your Team with Star Wars-Inspired Strategies

Posted on by Kayleigh Reid

Workforce is the process of ensuring employees are effectively utilized to achieve their personal goals as well as aligning them with the overall business KPIs. Taking the Star Wars universe as an example, we can compare the Workforce strategies employed by the Galactic Empire and the Rebel Alliance to understand how to effectively manage a […] […]

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4 Ways AI Communication Will Transform Healthcare

Posted on by Kayleigh Reid

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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How Kenya can utilize CX Technology to advance its economy

Posted on by Kayleigh Reid

Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]

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