ConnexAI explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights […]
The Future of Speech Analytics
Tag: Customer Service
ConnexAI achieves full ISO 9001 compliance for a second year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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Why South Africa is leading outsourced CX delivery
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
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Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
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4 Features your contact centre needs to avoid annoying customers
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
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Achieving international scalability for Gladstone Brookes
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
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Improving customer loyalty and brand reputation through Omni
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
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Strengthening your business reputation through omnichannel
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses. […]
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How contact centre AI can increase team efficiency during peak times of traffic
4 customer service agent frustrations that omnichannel can solve
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]
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