The Workforce Awakens: How to Empower Your Team with Star Wars-Inspired Strategies

Workforce AI is the process of ensuring employees are effectively utilised to achieve their personal goals as well as aligning them with the overall business KPIs. Taking the Star Wars universe as an example, we can compare the Workforce AI strategies employed by the Galactic Empire and the Rebel Alliance to understand how to effectively […] […]

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Data Science Talks: Customer Support – How AI is Reshaping the Industry

Connex recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialisation: NLP, Speech […] […]

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AI innovation: the gamechanger for customer engagement

It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020), with AI innovation playing an undeniable role in this process. But at a time when there’s more pressure on businesses to streamline activities and increase […] […]

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3 reasons to embrace agent coaching tech in contact centres

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Connex chosen as AI Finalist at Cloud Excellence Awards 2021

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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4 Ways AI Communication Will Transform Healthcare

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Improving customer loyalty and brand reputation through Omni AI

Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]

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