Customer Self-Service: Why You Need It in Your Business

Every modern business is expected to provide customers with immediate support if they’re experiencing problems. Yet with the evolving digital landscape where users expect instant gratification, how can businesses facilitate this without having customer teams on-call 24/7? The answer is simple, empower your customers to find their own solutions with Customer self-service. What is customer […] […]

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5 signs it’s time to dump your customer experience provider

Facing a rough patch with your Customer Experience provider? You’re not the first one and won’t be the last. In today’s fast-paced, rapidly evolving customer engagement landscape, heartbreak happens all the time, and some customer-provider matches just aren’t meant to be, no matter how hard you try to make things work. It’s often difficult to […] […]

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Championing data privacy for millions of customers with the National Cybersecurity Alliance

This week is Data Privacy Week, which aims to raise awareness and promote privacy and data protection best practices for businesses, as well as educate individuals on how to manage personal information and keep it secure. At Connex, data protection is of paramount importance for our software and for our customers, who work across the […] […]

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How Kenya can utilize CX Technology to advance its economy

Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]

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4 customer service agent frustrations that omnichannel can solve

Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]

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Connex UK head office awarded ISO 9001 accreditation

Connex is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system. […]

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