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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]
ConnexAI, a global software company based in the UK, has once again been tipped as a potential unicorn in the prestigious Titans of Tech 2023 report by GP Bullhound. Connex: Positioned for Unicorn Status Founded in 2013 by brothers Nick Mealey (CEO) and Richard Mealey (CTO), ConnexAI has solidified its position as a potential unicorn […] […]
Read More… from ConnexAI Recognised as Unicorn Contender in Titans of Tech 2023 Report
Every modern business is expected to provide customers with immediate support if they’re experiencing problems. Yet with the evolving digital landscape where users expect instant gratification, how can businesses facilitate this without having customer teams on-call 24/7? The answer is simple, empower your customers to find their own solutions with Customer self-service. What is customer […] […]
Read More… from Customer Self-Service: Why You Need It in Your Business
Workforce is the process of ensuring employees are effectively utilised to achieve their personal goals as well as aligning them with the overall business KPIs. Taking the Star Wars universe as an example, we can compare the Workforce strategies employed by the Galactic Empire and the Rebel Alliance to understand how to effectively manage a […] […]
Read More… from The Workforce Awakens: How to Empower Your Team with Star Wars-Inspired Strategies
ConnexAI recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialisation: NLP, Speech […] […]
Read More… from Data Science Talks: Customer Support – How AI is Reshaping the Industry
We are delighted to announce that ConnexAI has been named one of the ‘Top 100 Fastest-Growing Tech Companies’ by GP Bullhound at the Northern Tech Awards. This marks the fifth consecutive year that ConnexAI has been named among the fastest-growing tech companies, ranking at #13. This placement follows another exceptional year of business growth […] […]
Read More… from ConnexAI recognised as one of the Top 15 ‘Fastest Growing Tech Companies’
Facing a rough patch with your Customer Experience provider? You’re not the first one and won’t be the last. In today’s fast-paced, rapidly evolving customer engagement landscape, heartbreak happens all the time, and some customer-provider matches just aren’t meant to be, no matter how hard you try to make things work. It’s often difficult to […] […]
Read More… from 5 signs it’s time to dump your customer experience provider
ConnexAI has had a historic year in 2022, one marked by unprecedented investment and growth for the business, the addition of hundreds of new features to our CX software, and incredible expansion across both our new and existing international offices. To commemorate this exceptional year and the brilliant Connexers who made it all possible, our […] […]
ConnexAI is proud to have won two awards at this year’s Prolific North Tech Awards, including ‘Cloud Technology Provider of the Year’ and ‘Tech Entrepreneur of the Year’ for CEO Nick Mealey. At this year’s ceremony, held in Manchester, ConnexAI beat out tough competition from some of the UK’s biggest tech brands and leaders to […] […]
Read More… from ConnexAI wins big at the Prolific North Tech Awards
ConnexAI has raised over £93 million for a minority equity stake from investors, including leading technology advisory and investment firm GP Bullhound. The investment will enable the company to continue to scale its global operations and further establish its position as a market leader. Founded in Manchester in 2013 by brothers Nick Mealey and Richard […] […]
Shaping the Future of Customer Experience.
