Cloud Contact Centre Solutions Cloud contact centre solutions are revolutionizing the way companies interact with their customers. As technology advances, traditional call centre phone systems are being outpaced by cloud-based solutions, driving a widespread shift across industries. The appeal lies in their cost-effectiveness, scalability, and flexibility, as cloud solutions eliminate the need for expensive […] […]
Tag: Cloud technology
CCaaS
CCaaS If you’re somewhat familiar with the business software space, you’ve probably already heard the acronym CCaaS. CCaaS stands for Contact Center as a Service, and it refers to cloud-based solutions offering businesses contact center functionalities without the need for on-site infrastructure. It includes features like call distribution, interactive voice response, and analytics, enabling easy […] […]
Call Centre Phone System: 5 Essential Features
Call Centre Phone System: 5 Essential Features A call center phone system is a specialized telecommunications setup for managing high volumes of incoming and outgoing calls within call center operations. It includes features like automatic call distribution, interactive voice response, and call monitoring to facilitate efficient customer interactions. In the contemporary digital landscape, customers frequently […] […]
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Omnichannel Contact Centre
What is an Omnichannel Contact Centre? Over the last few years, Omnichannel Contact Centre Software has become increasingly common in customer engagement across industries. Customer service, particularly within the contact centre and BPO space, has been one of the areas in which the spread of Omnichannel Contact Centre software has had the most impact. […] […]
ConnexAI chosen as AI Finalist at Cloud Excellence Awards 2021
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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How Kenya can utilize CX Technology to advance its economy
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
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How software solutions can assist mental wellbeing in the CX workplace
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety. […]
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Why PCI-DSS Is becoming invaluable to the future of our economy
Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic.
Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19. […]
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Stay connected during COVID-19 with Connex’s home working solution
Following the ongoing health concerns surrounding the Coronavirus, ConnexAI would like to offer our help to support your business and any strategic continuity plans you may have during this time. […]
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