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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from 4 Ways AI Communication Will Transform Healthcare
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Why your outbound CX campaigns aren’t working (and how to improve them)
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
Read More… from How Kenya can utilize CX Technology to advance its economy
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety. […]
Read More… from How software solutions can assist mental wellbeing in the CX workplace
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
Read More… from Why South Africa is leading outsourced CX delivery
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
Read More… from How consumer rights are changing customer engagement
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
Read More… from 4 Features your contact centre needs to avoid annoying customers
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
Read More… from Achieving international scalability for Gladstone Brookes
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
Read More… from Improving customer loyalty and brand reputation through Omni
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses. […]
Read More… from Strengthening your business reputation through omnichannel
Shaping the Future of Customer Experience.
