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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Why your outbound CX campaigns aren’t working (and how to improve them)
ConnexAI explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights […]
ConnexAI looks at how utilising AI workforce management can create business value through accurate statistical models and predictions. […]
CEO Nick Mealey shares insights on how CX is impacting profitability by keeping employees engaged and motivated & improving their wellbeing […]
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
Read More… from How Kenya can utilize CX Technology to advance its economy
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human. […]
Read More… from Removing the ‘Artificial’ from Contact Centre AI
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
Read More… from Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
Read More… from Improving customer loyalty and brand reputation through Omni
Shaping the Future of Customer Experience.
