Our Clients | BPO

Digicall

All channels, more customers

From South Africa, Digicall has risen to become one of the world’s premier niche-market BPOs. However, there was a time when the company faced a significant challenge.

 

As it has happened before to many other contact centres, Digicall eventually realised that legacy or multichannel systems could no longer address customer needs in an efficient and effective way. “More and more clients are interacting with us across voice, chats, email… The solution we had didn’t cater for that. We needed an Omni AI solution,” says Zohar Green, Head of Growth at Digicall. And they found it in Connex.

Digicall

Save your expert’s time for the high value interactions

Discover how Connex helped Digicall to:

  • Cut their typical call times in half
  • Drastically reduce agent training times
  • Gain real-time insights and visibility for all campaigns

Higher conversion rate with bulk campaigns

Shortly after a quick setup, Digicall began noticing results with Connex’s Omni AI platform. The company saw a 10% increase in campaigns’ contact rates, a reduction in wait times, and an improvement in calls’ quality and outcome.

Connex has also enabled Digicall to achieve more visibility for their clients, automate and optimise their workflow, reduce average talk times from 10 to 6 minutes, and train agents faster thanks to Whisper coaching and automated reporting.

 

Read Testimonial

“Connex has helped us overcome challenges in a variety of different ways. You will find that the talk time will reduce, and quality will improve using the platform”

Zohar Green

Head of Digital Growth

Want to know more?

If you want to learn more about how Connex is captaining the customer engagement revolution, drop us a call or a message!

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