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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact center businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this […] […]
Read More… from How contact center AI can increase team efficiency during peak times of traffic
A complete checklist to ensure you select the perfect Customer Engagement Platform for your business.
The ConnexAI tech’perts have put together a marvellous list to help you find the system and services that can make the on boarding process easier than ever.
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Read More… from 8 things to look out for when choosing a customer engagement platform
Shaping the Future of Customer Experience.
