Tag: Support System

How contact center AI can increase team efficiency during peak times of traffic

Posted on by Kayleigh Reid

With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact center businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this […] […]

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8 things to look out for when choosing a customer engagement platform

Posted on by Kayleigh Reid

A complete checklist to ensure you select the perfect Customer Engagement Platform for your business.
The ConnexAI tech’perts have put together a marvellous list to help you find the system and services that can make the on boarding process easier than ever.
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