Auto Dialer An Auto Dialer is a pivotal software solution utilized by outbound call centers or sales departments, designed to streamline the process of reaching out to a designated list of customer numbers. Its automated functionality not only expedites the dialing process but also enhances overall efficiency and productivity within these operational environments. When it […] […]
Tag: dialer
5 signs it’s time to dump your customer experience provider
Facing a rough patch with your Customer Experience provider? You’re not the first one and won’t be the last. In today’s fast-paced, rapidly evolving customer engagement landscape, heartbreak happens all the time, and some customer-provider matches just aren’t meant to be, no matter how hard you try to make things work. It’s often difficult to […] […]
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5 Common contact center fears + how agents can overcome them
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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Achieving international scalability for Gladstone Brookes
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
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