AI Agent In a nutshell, an AI Agent is a software program or system designed to perform tasks autonomously, using artificial intelligence techniques. Agents are already ubiquitous, spanning from sophisticated driver-assistance systems to intelligent speakers capable of compiling to-do lists or delivering up-to-the-minute updates on weather and traffic conditions. AI has significantly transformed business […] […]
Tag: contact center ai
ConnexAI completes $103M fundraising round
ConnexAI has raised over $103 million (£93 million) for a minority equity stake from investors including leading technology advisory and investment firm GP Bullhound. The investment will enable the company to continue to scale its global operations and further establish its position as a market leader. Founded in Manchester in 2013 by brothers Nick Mealey […] […]
AI innovation: the game changer for customer engagement
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalization of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]
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3 reasons to embrace agent coaching tech in contact centers
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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Removing the ‘Artificial’ from Contact Center AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human. […]
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