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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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When it comes to automating processes within a contact center, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centers plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]
Read More… from Contact Center Automation – Why it’s easier than ever
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Boosting CSAT scores by responding to customers more quickly
Shaping the Future of Customer Experience.