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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Resellers: How To Capitalize on the Growing Demand for AI In today’s rapidly evolving business landscape, the importance of exceptional customer engagement cannot be overstated. As companies strive to deliver seamless experiences across all touchpoints, the role of AI and automation in customer service has become increasingly prominent. For resellers, understanding how to leverage […] […]
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Webinar Replay BPOs – Staying Competitive with AI Are you curious about how AI is revolutionizing the BPO landscape? In our most recent webinar, we sat down with Leo Lopez, co-founder of Calltastic, to unravel the mysteries behind AI’s impact on BPO competitiveness. Click here to access webinar recording Leo Lopez, […] […]
Read More… from [Webinar] BPOs – Staying Competitive with AI
Webinar Replay Contact Center AI: Use Cases and Security Concerns Looking to discover the innovative AI solutions and strategies reshaping the customer experience landscape? In this webinar, our team of technology specialists uncover the practical uses and security elements of Contact Center AI. We also speak with special guest Gayle Cathey, Director […] […]
Read More… from [Webinar] Contact Centre AI – Use Cases + Security Concerns
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
Read More… from How Kenya can utilize CX Technology to advance its economy
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
Read More… from Why South Africa is leading outsourced CX delivery
Shaping the Future of Customer Experience.
