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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from ConnexAI chosen as AI finalist at Cloud Excellence Awards 2021
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from 4 Ways AI Communication Will Transform Healthcare
ConnexAI looks at how utilising AI workforce management can create business value through accurate statistical models and predictions. […]
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human. […]
Read More… from Removing the ‘Artificial’ from Contact Center AI
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
Read More… from Improving customer loyalty and brand reputation through Omni
Shaping the Future of Customer Experience.