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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses. […]
Read More… from Strengthening your business reputation through omnichannel
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]
Read More… from 4 customer service agent frustrations that omnichannel can solve
Shaping the Future of Customer Experience.